BBB Business Profiles are subject to change at any time.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. He managed to find our phone number to request a refund he could have asked for assistance, but did not.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. We did not contact the customer, per his request, and we have removed his name from our mailing lists. A refund was issued prior to receiving notice of this complaint. We were not aware of any issues that the customer was having until he phoned to request a refund and no further contact. We have an online support forum where thousands of our customers have contacted our technicians for assistance. Forced to contact BBB to help resolve issue. Unable to email company, had to leave voice mail asking for fair treatment., illustrating initial review of online forum shielding company from basic customer service. Expectations that product should work without having to repeatedly repair it. Much like a new car dealer telling customer to fix it yourself. POST WAS REMOVED and paying customer directed by forum admin to ask for help correcting problems. I posted there, listed issues, explained wanting refund and contacting BBB. Online forum with thousands of customers needing help repairing software.
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